Refund policy
Return and Refund Policy
At BeatBuddy, we want you to be genuinely happy with your purchase. If you're not, here's how returns work.
30-Day Guarantee You have 30 days from the delivery date to request a return or refund. If BeatBuddy isn't working as expected, reach out first — we'll troubleshoot with you before anything else, since most issues have a simple fix.
Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging where possible. Free gifts and bonus items (such as Duet Dare Cards) included with your order do not need to be returned.
How to Start a Return Email us at lentlish@gmail.com with your order number and the reason for your return. We'll respond within 1–2 business days with return instructions and, if applicable, a return address.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.
Return Shipping Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. If your item arrived damaged or you received the wrong product, contact us first — we'll cover the cost of correcting the mistake.
Damaged, Defective, or Incorrect Items If your order arrives damaged or defective, or you received the wrong item, email lentlish@gmail.com within 7 days of delivery with a photo of the item and your order number, and we'll send a replacement or issue a full refund — no return shipping required on our end of the mistake.
Non-Returnable Situations
- Items returned outside the 30-day window
- Items showing signs of use beyond normal inspection
- Orders confirmed delivered to an address the customer entered incorrectly
Questions about a specific order? Email lentlish@gmail.com and we'll sort it out.